easy read policies

At estara, our dedication surpasses the basic delivery of services to redefine industry benchmarks through exceptional standards and legal congruence.

Our Commitment to Excellence and Compliance

Our commitment to excellence and compliance is not just part of our operational procedures; it is the foundation of all we do. We adhere to the highest standards set forth by key regulatory bodies, including adherence to the Disability Services and Inclusion Act 2023 and the National Disability Insurance Scheme Act 2013. This commitment ensures we provide supports that are safe, effective, and centered around the unique needs and rights of our clients.

Our Policy Framework

Our policy framework is designed to ensure that we provide our services in a way that is safe, respectful, and recognizes the rights of each individual we serve. Below are the core aspects of our policy framework:

Client Safeguarding
We prioritize client safeguarding above all else, observing the stringent quality and safeguarding requirements as mandated by the NDIS Quality and Safeguards Commission Rules and Practice Standards. This involves a commitment to minimize and eliminate the use of unauthorised restrictive practices.

Responsive Service Delivery
We actively collaborate with clients, stakeholders, including the NDIS, Plan Managers, and Support Coordinators, to adeptly manage supports, particularly when there’s a change in circumstances.

Transparent Communication
Our pledge is to maintain open, honest, and timely communication with all our clients. Courtesy, respect, and a collaborative approach in decision-making concerning the provision of supports are hallmarks of our service.

Feedback and Complaints
We are committed to continuous improvement and value the feedback, complaints, or comments from our clients. Providing accessible information on how to voice concerns is essential for us to grow and improve.

Privacy and Confidentiality
The privacy and confidential information of our clients are revered and protected with the utmost diligence.

Professional Standards
Maintaining all requisite qualifications, licenses, and accreditations, as well as ensuring that our staff meet stringent background check requirements, reflects our commitment to professional integrity.

Continuous Improvement and Partnerships

We believe in the power of experience, evidence-based practice, and collaboration to enhance the quality of our services. Our ongoing partnerships with other organizations and leadership in initiatives underscore our commitment to not just being a service provider, but a community leader advocating for significant change and improvement in the lives of those with disabilities.

We welcome your feedback and questions. Please feel free to contact us for more information or to discuss how we can meet your needs.

Our Policies

Client - Advocacy Policy and Procedures

Client - Choice and Control Policy and Procedures

Client - Rights and Responsibilities Statement

Client - Use of Interpreters Policy

Code of Conduct and Ethical Behavior

Complaint Management Policy and Procedures

Information Sharing Guidelines Statement

Privacy - Private Information Management Statement